@ Willow Marina
1) A cuddle or a hug
2)A Warm, safe space.
To our loyal customers.
We said that we would open when we knew that we could do so safely, without compromising the level of quality and service that you have come to expect from us at The Cwtch.
After our first few days of trading, we have realised that we are falling a little short of this endeavour. Our customers are telling us that our online ordering process is fiddly and some are left feeling a little confused. The only thing we want you to feel when you leave the Cwtch, is happiness, and maybe a bit sick because you’ve eaten too much cake. Not confusion or frustration.
So, we have decided to close our doors again, temporarily, so that we can go back to the drawing board and come up with some great ideas of how to keep you all full of cake, but safely and simply.
We know we’ve asked a lot of you, in terms of patience, over the last few months, but we are asking for just a little bit more. Please don’t give up on us, we so badly wish we could be operating as normal. If only somebody could have let us know that we would be facing a global pandemic, so that we could have factored it into our business plan!
Please rest assured that we are working tirelessly to sort things out, and we hope to be back on our feet very soon. But as we said on the day the government announced that we could reopen: we will do this safely, or not at all.
This is a very difficult decision for us, but we’re confident that it is the right one for now.
Thank you to everyone that has supported us over the last few days and for the feedback that you have provided, which is always something we value and appreciate.
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Your Cwtch Team